This location has great hours (24/7) but there's a lot to be desired. My top complaints are the fountains dispensing city water and lack of air circulation in every room. HEROES, are you really too cheap to install and replace water filters like any dignified establishment in town and provide some A/C or at least fans? The equipment is not bad but it's obviously aging. Some of it should be replaced or repaired, e.g. torn cushions, missing pins, squeaky cables. What's not as important but something that makes me not want to return are the wafts of weird smells encountered at the threshold of the upstairs locker rooms, dirty commodes and overall dingy bathrooms, and potholes in the parking lot. I don't see where the money from the membership fees is invested to provide the customers a great experience.
It has everything I need, I work in the oilfield like everyone else. So it deff. beats hauling my weights around, yes it's busy most of the time but that's typical; the fitness industry is booming, I usually use the gym on Meta and this location on the weekends. I was a member when it first open in San Angelo and then switched. I still use another gym in San Angelo. But while at work hero's is my gym. I agree that not all the staff is friendly, showers can be cleaner and weights are usually not rack. But I'm not here to make friends anyway and some of the guys I've ran into have been friendly (george) I love the atmosphere, a ton of the members are jacked and sometimes I feel a little insecure, it's not usual for me to go to a gym and be the smallest guy their, but mist of Thor time it motivates me. It seems like mist of the staff are in shape as well which I really respect being that they sell fitness. Over all im satisfied with the gym
It's been three months. No change in staff personality, I can be as friendly as possible but some think they are too high and mighty for a "hello and goodbye". I'm finished being nice to the afternoon staff. Erma needs an attitude change.
The biggest problem are some of the employees. I go here maybe 1-2 times per day, and I always see them doing the same thing.... they're on their phones, behind the desk talking amongst themselves; meanwhile, weights are laying all over the place and customers are ignored (employees won't even greet or check customers coming in). Some employees are great, but the vast majority of employee customer service is the absolute poorest in the area.
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As far as equipment goes it's got everything you need. I like the Midland North location the best because it is cleaner and less "ghetto" than the Meta location. Only thing is it gets really crowded. Good luck getting on a bench or squat rack in the evenings or on weekends. One of the main things that attracted me about Heroes was that they offered child care so that I could drop my toddler off and get a workout in. This also helped my wife out a lot as she is an online student. All was well until one of the child care workers (Midland North) asked me when I came to pick my kid up one day if "he was slow." She said that he wouldn't respond to her when she spoke to him (he was 2, imagine that). I've never been more offended. I called management and I'm not sure what they did if anything. This same worker has made other inappropriate comments to wife on occasions concerning our child. This coupled with me getting calls in the middle of my workout all the time because my kid has done something just did it for me. The childcare workers obviously aren't good with kids and don't have any training in dealing with small children. I can no longer feel comfortable with my kid in their care. So this is what prompted me to cancel my membership, which is a shame because I actually liked working out there. Pay attention Heroes some of your employees are costing you money.
Been a member here for years. I’ve been really happy with the expansion and equipment. Gym members here hardly ever re-rack their weights. The quality of employees (excluding trainers from what I’ve noticed) has gone downhill. All but about 2-3 just sit behind the front desk and ignore 90% of the people that walk in. I’ll walk in and say hello and they just look at me. I don’t think I’ve ever seen anyone from behind the front desk go and clean up or do anything “extra”. Maybe they’re working on marketing for the gym on Facebook, I don’t know.
This is a great gym for anyone, if you're a novice-expert you feel comfortable going here. They provide great classes and the equipment is acceptable.
It's basically a usable gym but there's nothing inspiring about the ambiance, the state of the equipment, or the front desk staff.
If I had a closer option for another gym, that would be the only reason to consider leaving... that is, unless you don't want to pay for a membership and sneak in... feel free, these guys don't check nor care.
Most of the front desk staff are cold. It seems like a few do most of the work. The ones that sit at the desk all day are either on their phones or gossiping with each other.
Heroes Fitness North Midland is a US Gym based in Midland, Texas. Heroes Fitness North Midland is located at 4400 Midland Dr #2001, Midland, TX 79707, USA.
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