This gym is HUGE! The facility is impressive to say the least. Bad news, this place is mismanaged on a level that will make you sick. If you want a visual example look at the pool.
They have a staff thats not organized at all. Trainer schedules an appointment and sometimes she never shows up, no apologies or anything.
Very disappointed in this gym, manager, and overall environment. Unwelcoming and unprofessional staff, specifically the general manager. I asked about cancelling my membership and was informed that the only two ways to get out of my contract would be if I moved away or if I recently experienced a severe injury or was diagnosed with an illness impacting my ability to work out. I stated my disappointments and he did not appear concerned at all. He recommended I speak to the billing third party company to get out of my contract. Really??? The billing company makes the rules regarding cancellations? I asked where in the contract does it state those specific requirements to dismiss my contract and he could not point out in the Terms of Agreement and had to quietly read the fine print in front of me. Being a general manager and not being aware of all aspects of your business does not make me feel confident in their professionalism and readiness to manage a business. I would highly recommend to look elsewhere for your fitness needs. Thank you for taking the time to read my review. Have a wonderful day!
Fantastic gym. Great cardio machines along with machine and free weights
Nasty daycare!! My daughter got a staph infection. When I first signed up I was told day care was disinfected every 4 hours at the end of each shift however, I always saw day care employees including manager sitting on the couch on the phone at the end of the shift rather than disinfecting. Even someone who works there admitted how it was never really cleaned but wasn’t in a position to do anything about it. I just tried canceling my membership as well as 3 months of training sessions I never took since I relocated and they took out $100 outof my bank card without authorization. I payed $168 a month for training aside from my monthly dues and they didn’t even want to reimburse that since the training was not done. I guess they are money hungry! I figured out of courtesy they would wave fee since I wasn’t going to a competitor. Even employees speak poorly of this place but I guess some people just need a job!! No wonder they talk you into getting a 2 yr contract, other wise people wouldn’t last there!!
Fit Family Fitness is a US Gym based in Midland, Texas. Fit Family Fitness is located at 3404 Midland Dr, Midland, TX 79707, USA.
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