one staff member they act like he didnt wont to be there . But over all it is a good place to go . Keeps the equipment nice & clean
1.0 star rating 6/28/2017
And also, that day I had a friend drop me off there, because I was supposed to get a truck to drive home. Instead I had to get a taxi to go home. Anyways, don't use this place. Go use any other truck rental place besides this one. Penske, Enterprise. or Budget. They might be a little more expensive, but it'll save you a headache and a cab ride in the end.
1 review
I have had great service here before, but today they missed the mark by a mile. I went in and asked the woman behind the counter if they were installing hitches today (labor day) she said no because the hitch guy wouldn't be in until 2pm.
So after two I asked? She said I needed to make a reservation through the 1-800 number. I can't make one with you? She just waved her head no because she never once looked up from the facebook page on her phone.
Quincy is the real reason for 5 stars. He was incredibly patient and helpful on a very stressful moving day for us. We were able to correct our reservation for a truck instead of a trailer and he was more than accommodating.
First I waited 10 min while hearing the employees in the back play their NBA 2K. Then finally received the trailer that I posted a pic of. It wasn't til the next morning I opened her up and found this mess. Please check your uahauls before leaving. I won't make this mistake again nor do business here again.
I tried to work with them to figure out a way to get a truck because I was moving the Saturday, and using 3 evenings to finish packing and loading. The earliest they said they could have a truck was Saturday evening, really convenient since I was supposed to get one Wednesday. Well, I was gonna have a friend pick up a truck across state in Waco, bring it to me, then drive to where I was moving. THEY WERE GONNA CHARGE ME DOUBLE for moving an empty truck. ZERO consideration. The best they could do was "Sorry man." That was it, they called the next customer.
0 friends
Last time I stop in here.
I reserved a 20 foot truck on Sunday for Wednesday evening later that week. The wait was over an hour long. I got the text the day before saying they had my reservation and confirmed. Wednesday when I go to pick up the truck, they can't find it. I was there for over an hour again, while they talked on the phone figuring out where the truck went, etc, etc, blah blah blah. Finally they told me they had given the truck to someone else who had an earlier reservation. AND there were no other trucks in town or even close. Basically they "UNITED AIRLINES" me. That was just the beginning.
U Haul Moving Storage Of Midland is a US Moving Company based in Midland, Texas. U Haul Moving Storage Of Midland is located at 2803 W Wall St, Midland, TX 79701, USA.
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