First and last time I'll ever use this place again. I've had issues with a pair of prescription safety glasses for about a month now. First they said "the lenses were cut for the wrong frame", then they broke a lens, then they broke another lens. Finally got the glasses and the prescription was wrong on both lenses. I call and call about the glasses and I'm told the manager would call me right back. Never got a return call. I call and ask for the regional managers contact info. I was told they could not give out that number but they would give me an e-mail address. Never got the e-mail address. All I ever get is the run around. I have learned a valuable lesson here. "Don't spend money with Visionworks"!
Nice inventory of optical products
Worse place i have ever been. Very first time i went to get my exam for contacts the works worl speaking in spanish talking down on customers. Then the lady got ugly to me and yelled at me in front of everyone because i didnt know if i was far sided or near sided . then argued with me through the whole exam on how i couldn't tell if i was near sided or far sided. Im blind either way so no i cant tell. Then i inform the doctor of them being so rude and he said they are just doing there job. Then i got my contacts. One eye was the wrong perscription. But when i received them they were great so i chose to put aside the differences and try again to order contacts. Well i cant do a rush on them. I was told it takes up to two weeks. And i had to buy a year supply not a single set. So after paying for them i call back two weeks later to see when they will be in. Come to find out its gonna be another two weeks which ive never in my life have had to wait a month for contacts. And while im calm trying to ask question the guy was interrupting me repeatedly..so i politely asked for him to let me finish talking. Then he began yelling at me saying that ive been yelling at him the whole time. So Finally i got mad and showed him what yelling was. They are no help and suck at there jobs. Ive never been treated so bad in my life. Very disrespectful. And dont believe anything that they tell you because it always changes.. And im still waiting on my contacts... I suggest everyone to go somewhere else and i hope this place gets shut down. I will never go to this place again.
Glasses were broke first time and didnt get lens cut right in the left lens of the second pair.
Have to say that when I went here for eye examination I was belittled. For how poor my eyesight was. Once from the optometrist and the other from the secretary. The most embarrassing part was my girlfriend was a witness. I have thick skin but being mocked and ridiculed for something I can't control. Was below the belt. I should have gave it a half a star. As a place of professionalism it lacks it.
Visionworks Midland Park Mall is a US Health facility based in Midland, Texas. Visionworks Midland Park Mall is located at 4511 N Midkiff Rd, Midland, TX 79705, USA.
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